Different model was delivered
I have ordered the Firming Massage Head which is in white for Clarisonic Smart Profile Uplift Device. A Firming massage head in purple for another model was delivered instead. I have sent enquiry about it and I was told that since I have opened the brush head that CurrentBody is not able to accept the returned. This item was not even sealed in the first place. I would not be able to know that it was another model if I didn't open it. Unacceptable approach and answer from the Customer Service. Their issue became my problem:(
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Currentbody SE
Hello Kelly,
I'm really sorry to hear that you received the wrong item! I can see that our customer service team have spoken to you and issued you with a refund for this packing error.
Clarisonic brush heads are packaged in boxes which do not have sticky seals on them. All of our products are unused and new.
I hope this helps,
Frankie
Beauty Device Expert